Refund policy
Exchange Policy
We offer exchange only in the case of damaged products. Please read the updated policy below:
Exchange Eligibility
You can request an exchange only if the product you received is damaged.
To be eligible:
- You must inform us within 7 days of receiving the product.
- The product must be unused, in its original packaging, and in the same condition as received.
- You must provide clear unboxing/opening video proof showing the damage at the time of opening.
No Returns
We do not offer returns for any reason, including size issues, change of mind, or incorrect order.
Exchange Process
To request an exchange, contact us using one of the following methods:
- Email: charuasopa12@gmail.com
- Phone: 9594146149
Once approved, you must ship the damaged product back to us at:
Flat No: C2-1503, JPNorth Barcelona, Vinay Nagar Road,
Mira Road East, Mira Bhayander, Maharashtra: 401107
Important Notes
- You are responsible for the cost and risk of returning the product to us.
- We recommend using a trackable and insured shipping service.
- Exchanges are subject to stock availability.
- Sale items are not eligible for exchange unless they arrive damaged.
Contact Us
If you have any questions about our Exchange Policy, please reach out at:
- Email: charuasopa12@gmail.com
- Phone: 9594146149